Booking, cancellation & payment

How do I book a Meet & Greet service?

Booking Policy

• Services must be booked in advance via our website, email, or WhatsApp.
• Bookings are valid only after formal confirmation from SPC Airport Services.
• Full payment is required at the time of booking. Processing fees are non-refundable.
• Clients must provide accurate contact and flight details. Any changes must be promptly communicated.
• All bookings are based on Greenwich Mean Time (GMT). Clients are responsible for accounting for time zone differences.

What happens if I cancel?

Cancellation Policy

• Advance cancellations (24+ hours before service): Eligible for a 50% refund (processing fees excluded).
• Late cancellations (less than 24 hours): No refunds will be issued.
• Rescheduling: Free if requested at least 24 hours in advance. Within 24 hours, rescheduling depends on availability and follows cancellation rules.
• Procedure: Requests must be submitted via email (info@spcairportservices.com) or WhatsApp, and are valid only upon formal confirmation.
• Refunds: Approved refunds are processed within 15–21 business days to the original payment method.
• Force majeure: In cases such as natural disasters, government mandates, or airport closures, SPC Airport Services may amend or waive policies at its discretion.
• Extenuating circumstances: Personal emergencies may be considered for exceptions, subject to management approval.

Convenient ways to pay

Payment Options

We aim to offer a variety of convenient payment options for our clients. SPC Airport Services accepts the following payment methods:

• Visa and Mastercard

  We accept all major credit and debit cards from Visa and Mastercard.

• Apple Pay

  For Apple users, we support Apple Pay for a seamless and secure checkout experience.

• Bank Transfer

  We also accept direct bank transfers. Instructions will be provided during the booking process.

We hope these options make your booking process as smooth as possible. If you have any questions or need assistance with payment, please don’t hesitate to contact us.